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For Healthcare Systems & Providers

One Platform to Manage Every Denied Claim

Healthcare providers lose billions every year to unworked denials. Denials 360 gives your RCM team the analytics, workflow, and AI tools to recover that revenue — without adding headcount.

Discover
Prioritize
Resolve
HIPAA Compliant
No Long-Term Contract
Live in 30 Days
SOC 2 Certified
📈
Revenue Recovered
$2.4M this month
Denials 360 — Provider Dashboard
Live
1,284
Open Denials
$3.1M
At Risk
89.3%
Clean Claim
High-Value Claims — Priority Queue
CLM-7821
Medicare Advantage
$42,100
Critical
1 day
Work →
CLM-7809
Aetna
$28,450
Critical
2 days
Work →
CLM-7804
United Health
$19,200
High
5 days
Work →
CLM-7798
BCBS
$14,800
High
7 days
Work →
⚠️
MA Denial Alert
34% cardiology denial rate
11.8%
average initial denial rate across US providers in 2024, up from 10.2% in 2022
Clarivate 2024 Initial Denial Insights
15.7%
denial rate for Medicare Advantage — the fastest-growing problem payer segment
Clarivate 2024
$19.7B
spent annually by US hospitals just to overturn denied claims
AHA Cost of Caring 2025
63%
of providers report active staffing gaps in their RCM departments
HFMA RCM Staffing Survey 2025

The game has changed. Most RCM teams haven't caught up.

Payers are using AI to review and deny claims faster than any manual team can respond to. Medicare Advantage denial rates hit 15.7% in 2024. Payer audits are up 30% year-over-year. Meanwhile, 63% of providers report staffing gaps in their billing departments — turnover in RCM roles runs above 25% annually.

🔍
No visibility into what's driving denials
Most RCM leaders know they have a denial problem. Very few know exactly where it's coming from — which payer, which CPT codes, which department is generating the most rework.
Without that clarity, every decision is reactive. You fix what's loudest — not what costs you the most.
📋
Wrong claims getting worked first
When every denied claim lands in the same flat queue, teams work what they can — not what matters most. A $14,000 claim gets the same urgency as an $800 one. Deadlines get missed.
With lean teams and no prioritization system, bad triage decisions translate directly into write-offs.
✍️
Appeals that are too slow and losing too often
Writing appeal letters from scratch takes time your team doesn't have. Generic letters don't account for payer-specific rules. Policies change mid-year without warning.
70% of denied claims are eventually paid — but only after multiple costly reviews. The ones that don't get properly worked become permanent write-offs.
HOW DENIALS 360 WORKS

One platform. Three stages. Complete denial recovery.

Built around the way your RCM team actually works — from understanding the problem, to knowing what to tackle, to getting it resolved. No spreadsheets. No switching systems.

STAGE 01
Discover
Real-time denial analytics by payer, code, and service line — so leadership knows exactly where to focus.
STAGE 02
Prioritize
AI-powered work queues that put your team on the highest-value, most winnable claims first.
STAGE 03
Resolve
Smart Appeals Agent drafts payer-specific letters in seconds. RCM Agents handle the repetitive work.
STAGE 1 OF 3
DISCOVER

See exactly where your denials are coming from — in real time

Most health systems don't have a clear picture of their denial patterns. Reports are delayed. Data is siloed. By the time leadership sees a problem, it's already months old.

Denials 360 gives you a live view of every denied claim the moment it enters the system — broken down by payer, CARC/RARC code, service line, CPT group, and provider.

Real-time denial analytics by payer, CARC/RARC code, CPT group, service line, and provider
Trend tracking over time — catch a payer changing behavior before it becomes a cash flow crisis
Separate views for Medicare Advantage, commercial, and Medicare FFS — each payer segment behaves differently
CFO and RCM Director-ready reports built for decisions, not just data
Example: Instead of knowing "we have an Aetna problem," you know: Aetna is denying cardiology procedures at a 34% rate due to a prior auth policy change last quarter — and it's costing you $1.2M this month. That's actionable.
Denial Analytics — Live View
Live
Denial Rate by Payer — This Month
Medicare Advantage15.7%
Aetna — Cardiology34.0%
United Health12.3%
BCBS8.4%
Humana6.1%
4,182
Total Denied
$2.4M
Recovered
$3.1M
At Risk
AI Priority Queue — Auto-Scored
Live
23
Critical
48
Due This Week
$847K
High Value
Auto-Prioritized Work Queue
CLM-7821
Medicare Adv.
$42,100
Critical
1 day
Work →
CLM-7809
Aetna
$28,450
Critical
2 days
Work →
CLM-7804
United Health
$19,200
High
5 days
Work →
CLM-7798
BCBS
$14,800
High
7 days
Work →
🤖 Queue auto-updates as claims are resolved or escalated
STAGE 2 OF 3
PRIORITIZE

Your team should never have to decide what to work next

When your team has more denied claims than hours in the day, how they spend their time determines how much revenue you recover. Denials 360 removes the guesswork entirely.

Every denied claim is automatically scored and placed in a prioritized work queue based on dollar value, payer, denial type, and appeal likelihood.

AI-powered claim scoring based on dollar value, payer, denial type, and appeal likelihood
Auto-routing to the right team member by payer expertise, workload, or claim type
Timely filing deadline alerts — flagged early, not the day before they expire
Individual and team productivity tracking: claims worked, recovery rate, time to resolution
What changes day-to-day: Billers stop deciding what to work and start working. Managers stop chasing updates. Nothing falls through because there's now a system to catch it.
STAGE 3 OF 3
RESOLVE

Win more appeals with a fraction of the manual work

The appeal stage is where revenue is won or lost. The Smart Appeals Agent inside Denials 360 drafts payer-specific, clinically grounded appeal letters in seconds — referencing the current payer policy, pulling in supporting documentation, and building the case your team would build, without starting from a blank page every time.

Smart Appeals Agent drafts payer-specific appeal letters in seconds — not hours
Payer Policy Copilot keeps every letter current with the latest payer rules, including mid-year MA policy changes
RCM Agents automate documentation retrieval, prior auth status tracking, and case routing
Full case management: internal comments, reminders, escalation notes, and outcome tracking
Appeal outcome data over time — see which approaches win with which payers
What changes day-to-day: Appeals go out faster and win more often. New staff contribute from day one because the system guides them. Your team reviews and sends — instead of writing from scratch and hoping for the best.
Smart Appeals Agent
AI AGENT
✕ Denied Claim — CO-50
Payer: Medicare Advantage
CPT: 99285
Denied: $4,200
Reason: Medical Necessity
Payer policy retrieved — MA LCD L37166 current version
Clinical documentation pulled — 3 supporting records attached
Appeal letter generated — ready for review
Re: Appeal — Medical Necessity Denial — Claim #MA-2026-00881

This letter serves as a formal appeal citing Medicare Advantage LCD L37166. The patient presented with acute symptoms meeting the criteria outlined in Section C(2) of the current policy...

Supporting documentation attached: physician notes (02/20/26), diagnostic results, and prior auth confirmation #UHC-PRE-774821.
⏱ Generated in 12 seconds
Avg: 45 min → <1 min
MEDICARE ADVANTAGE SPOTLIGHT

Your biggest denial risk right now. Are you equipped to manage it?

Medicare Advantage is not just another payer segment. It is the fastest-growing source of claim denials in the US — and the one most health systems are least equipped to manage. A generic denial management process is not enough.

What's Happening with MA
15.7%
denial rate for Medicare Advantage claims in 2024 — the highest of any payer segment
70%
spike in medical necessity denials from MA plans in a single year
40+
major health systems dropped MA contracts — including Mayo Clinic, Johns Hopkins, and Vanderbilt Health
22.4%
increase in average denied MA claim amount year-over-year
Sources: Clarivate 2024 · Health Affairs 2025 · MDaudit 2025 · Becker's 2025
How Denials 360 Helps
Track MA denial rates separately from commercial and Medicare FFS — the patterns are completely different
Identify which MA plans are responsible for your highest denial volume and dollar value
Payer Policy Copilot monitors MA coverage changes as they happen — so appeals always reference current rules
Store MA-specific appeal strategies by plan and denial type for repeatable wins
CARC/RARC code tracking specific to MA — identify which codes are spiking and why
BUILT FOR LEAN RCM TEAMS

You can't hire your way out of a staffing problem

The healthcare industry is projected to face a shortage of 3.2 million healthcare workers by 2026, including billing and coding professionals. RCM turnover runs above 25% annually. Every time an experienced biller leaves, they take institutional knowledge with them.

The answer: Make the people you already have significantly more effective. Denials 360 removes the repetitive, low-value work from your team's plate so they can focus on the decisions that require real expertise.
Internal comments and notes on every claim — institutional knowledge stays in the system, not someone's memory
Automated reminders for payer callbacks, follow-ups, and appeal deadlines — nothing depends on someone remembering
New staff ramp faster because they follow a guided system, not tribal knowledge from a colleague
AI handles the high-volume repetitive tasks — your team handles the decisions that need human judgment
The Staffing Reality
25%
Annual RCM turnover rate
63%
Providers with RCM staffing gaps
6 mo
To train a new billing analyst
<2wk
Ramp time with Denials 360
Analyst Productivity — With vs Without Denials 360
Claims worked / analyst / day5x increase
Time to work one denial45 min → 9 min
Appeal win rate+76% success rate
THE CFO VIEW

Denied claims are a margin problem, not just a billing problem

Denied claims inflate days in A/R, create uncertainty for finance teams, and compress operating margins. Hospital operating costs rose 8% in 2024 while revenue growth sat at 4%. Every dollar sitting unresolved in a denial queue is revenue you've already delivered care for — and haven't collected.

📊
Real-time view of recoverable revenue vs. write-off risk
See your full denial inventory — how much is recoverable, what's at risk of write-off, and where the highest-value opportunities are across every payer and service line.
Faster triage = fewer days in denied A/R
Faster triage and appeals means fewer days between denial and recovery — directly reducing A/R on denied claims and improving cash flow predictability for your finance team.
📈
CFO-ready reporting built for leadership
Recovery rate, appeal win rate, and revenue recovered by payer and period — reports designed for executive decisions, not just operational dashboards.
💰
Quantify the true cost of rework per denial
Understand the fully-loaded cost of each denied claim — research time, appeal preparation, resubmission, and write-off probability — so leadership can make a business case, not just an operational one.
RESULTS THAT MATTER

What happens when your team gets the right tools

5x
Productivity Increase
More denials worked per analyst per day
90%
First-Pass Rate
Claims approved on first submission
76%
Appeal Success Rate
Using AI-generated Smart Appeals
<2wk
New Analyst Ramp
With AI-guided workflows and SOPs
START YOUR PILOT

Recover more revenue in 90 days

We onboard your team, connect to your existing systems, and have Denials 360 working in your environment — fast. No long-term contract required to get started.

MONTH 1
Onboarding
We connect to your EHR and clearinghouse, map your denial data, and configure the platform around your existing workflow.
ERA/835 integration
EHR & clearinghouse connection
Payer & workflow configuration
MONTH 2
AI Deployment
Smart Appeals Agent and RCM Agents go live. Your team starts working claims with AI support from day one.
Smart Appeals Agent activated
Priority queues live
Team training completed
MONTH 3
Results
You see the numbers — recovery rate, team productivity, appeal win rate — and decide whether to expand.
Recovery rate reported
Appeal win rate by payer
Decide whether to expand
COMMON QUESTIONS

What healthcare providers ask before getting started

What types of healthcare organizations use Denials 360?
+
Denials 360 is designed for health systems, hospital networks, multispecialty practices, and RCM companies that manage denial workflows at scale. It's built for organizations where the volume of denied claims requires a structured, analytics-driven approach — not just spreadsheet tracking.
Does Denials 360 work with our existing EHR and clearinghouse?
+
Yes. Denials 360 ingests denial data via ERA/835 feeds and connects with your existing EHR and clearinghouse infrastructure. Our team handles the integration during onboarding — typically within the first 30 days.
How quickly can our RCM team see results?
+
Most teams see meaningful productivity improvements within the first 30 days of going live. The 90-day pilot is structured specifically so you can measure recovery rate, appeal win rate, and team productivity before making a long-term commitment.
How does the Smart Appeals Agent handle payer-specific rules?
+
The Smart Appeals Agent works alongside the Payer Policy Copilot, which continuously monitors payer policy updates — including Medicare Advantage coverage policies that change mid-year. Every appeal letter it drafts references the current applicable policy for that specific payer and denial type.
What makes Denials 360 different from our current RCM software?
+
Most RCM platforms handle billing and claims submission. Denials 360 is purpose-built for the back end — specifically for what happens after a claim is denied. It combines denial analytics, AI-powered triage, case management, and AI-generated appeals in a single platform designed for denial recovery, not just claims processing.
How does Denials 360 specifically handle Medicare Advantage denials?
+
Denials 360 tracks MA denials separately from commercial and Medicare FFS — because the denial patterns, documentation requirements, and appeal strategies are completely different. The Payer Policy Copilot monitors MA coverage changes in real time, and the platform stores MA-specific appeal strategies by plan and denial type for repeatable wins.
Security & Compliance
HIPAA Compliant
SOC 2 Certified
HL7 / FHIR Ready
Built on Microsoft Azure
ERA / 835 Integration
No Long-Term Contracts
BAA Before PHI Transfer
Ready to start?

Recover more revenue in 90 days

We connect to your EHR, map your denial data, and have your team working claims with AI support — fast. No long-term contract required to get started.

HIPAA Compliant
No Long-Term Contract
Live in 30 Days
SOC 2 Certified