Healthcare organizations can now create tailored AI copilots trained on their own policies, procedures, and documentation—delivering instant, accurate answers to staff questions.
February 2024 —
DataRovers, a healthcare technology company specializing in AI-powered revenue cycle solutions, today announced the launch of Custom Copilot—a new platform that enables healthcare organizations to build their own AI assistants trained on their specific policies, procedures, and documentation.
Custom Copilot addresses a critical challenge facing healthcare organizations: getting accurate, consistent answers to operational questions. Staff often spend significant time searching through policy manuals, procedure documents, and internal wikis to find the information they need. Custom Copilot puts that knowledge at their fingertips through a conversational AI interface.
"Every healthcare organization has unique policies, workflows, and documentation. Off-the-shelf AI tools can't answer questions about your specific procedures. Custom Copilot changes that—it learns your organization's knowledge base and becomes an expert on how your team operates."
Organizations upload their internal documents—policy manuals, standard operating procedures, training materials, FAQs, and more—to the Custom Copilot platform. The AI processes and indexes this content, creating a knowledge base that staff can query using natural language questions.
When a staff member asks a question, Custom Copilot searches the organization's knowledge base, retrieves relevant information, and generates an accurate, contextual response. Every answer includes source citations, so users can verify information and access the original documentation when needed.
Unlike general-purpose AI assistants, Custom Copilot is designed specifically for healthcare environments. The platform is HIPAA compliant and SOC 2 certified, with enterprise-grade security controls including data encryption, access management, and audit logging.
"Healthcare organizations handle sensitive information and operate under strict regulatory requirements. We built Custom Copilot from the ground up with security and compliance as foundational requirements, not afterthoughts."
Custom Copilot is available immediately to healthcare organizations. Interested organizations can request a demo at datarovers.com to see how Custom Copilot can transform their internal knowledge management and staff productivity.
Custom Copilot helps healthcare organizations across multiple departments and workflows.
Instant answers on payer policies, coding guidelines, denial procedures, and billing workflows without searching through multiple systems.
Instant access to standard operating procedures. Staff get accurate answers about workflows, protocols, and best practices without digging through documents.
Staff can quickly verify compliance requirements, check regulatory guidelines, and understand documentation standards.
Clinical staff access protocols, care guidelines, and operational procedures without interrupting patient care.
Administrators quickly find answers about operational policies, scheduling guidelines, credentialing requirements, and facility management procedures.
Create interactive learning experiences where staff can ask questions and get accurate answers from training materials.
DataRovers is a healthcare technology company focused on transforming revenue cycle management through artificial intelligence. Our platform helps health systems prevent claim denials, accelerate appeals, and recover more revenue with less manual effort.
Our flagship products—Denials 360, Smart Appeals, and Healthcare Copilots—combine advanced AI with deep healthcare domain expertise to deliver measurable ROI for revenue cycle teams. Custom Copilot extends our AI capabilities to help organizations leverage their internal knowledge more effectively.
Jawad Popalzai, CEO: Leads company strategy and operations, with a focus on building AI solutions that address real healthcare challenges.
Sam Khan, CTO: Oversees product development and technology strategy, ensuring DataRovers delivers enterprise-grade AI solutions for healthcare.
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